FAQ
Frequently Asked Questions about using the Run Platform
What is the SYSTEM password?
The SYSTEM user is restricted to WEVY, but a technical user with the same privileges is configured for the client to use.
Which user should I use to import my databases?
You should use the DBSAPB1 user, who has the necessary permissions to import the database.
Is the instance no longer called hanab1?
No, it has changed to wy-db-hana. If you are using any automated scripts, adjustments will be required.
Are there any users besides DBSAPB1?
Yes, DBQUERY for queries and DBPARTNER for database changes.
Where are the add-ons installed?
The add-ons should be initially installed on the configuration (template) machine, then deployed to end users using the blue-green deployment functionality.
Where are the add-on services installed?
They should be installed on service instances, which we refer to as integrations.
After how much inactivity is the admin session closed?
After 4 hours of inactivity.
Which user should I use to install the add-on?
Use the DBSAPB1 user.
How long until the session ends for the end user due to inactivity?
After 30 minutes of inactivity.
How much space does the Cloud storage disk have?
Currently 512GB, but it can be expanded.
Control Center link
How do I transfer files to the cloud server?
You should use SFTP with the credentials provided during environment delivery.
How do I transfer files from the configuration machine to HANA?
You should use FileZilla to transfer files, connecting via SFTP to the server using the DBSAPB1 user credentials.
Is it possible to access the database machine?
Yes, it is possible via the Control Center Terminal using a technical user.
Can I restart Hana services?
Yes, using the command: HDB stop/start (as root or with sudo).
Can I stop Hana services?
Yes, using the command: HDB stop.
What process are you using to restart SLD on SUSE? I tested /etc/init.d/sapb1servertools restart but couldn’t find the service. Where is it running?
On SUSE, the SLD service runs as part of sapb1servertools and can be restarted using the command: systemctl restart sapb1servertools.service.
Some add-ons require using the Legacy DI API and the 32-bit HANA client. Environments come with 64-bit by default. Can I install the 32-bit versions?
Yes, the client can manually install the Legacy DI API and the 32-bit HANA client on the configuration machine if required by an add-on.